Acacia Mower Centre – Return, Refund & Exchange Policy

Last updated – 17 May 2025

1. Your rights under Australian Consumer Law (ACL)

All goods we supply come with consumer guarantees that cannot be excluded under the ACL. You are entitled to a replacement, refund or exchange for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired, replaced or exchanged if they fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change-of-mind returns & exchanges

Item type Condition Return / exchange window Freight cost Exchange notes
Accessories, safety gear, spare parts Unused, unopened, original packaging 30 days from delivery Paid by customer May exchange for any product of equal or greater value (pay difference + freight)
Lawn-care machines (mowers, trimmers, blowers) Unused, fuel-free, no signs of operation 14 days from delivery Paid by customer Exchange as above once inspection confirms unused condition

Change-of-mind returns or exchanges are not accepted on clearance items, custom-ordered parts, or products that have been fuelled, oiled or used.

3. Faulty, damaged or incorrect items

If your item arrives damaged, is faulty or is not what you ordered, contact us within 48 hours of delivery. We will arrange one of:

  1. Repair at no charge;

  2. Replacement / exchange with the same or equivalent product; or

  3. Full refund, including any return freight we authorise in writing.

4. How to start a return or exchange

  1. Email orders@mowercentre.com.au or call 07 3273 6457 with:

    • Order number & invoice date

    • Item(s) you wish to return or exchange

    • Reason (faulty, change of mind, different size/model, etc.)

    • Clear photos if the item is damaged or defective

  2. We’ll respond within 2 business days with a Return Authorisation (RA) number and shipping instructions.

  3. Pack the item securely, write the RA number on the label, and send it to:

Acacia Mower Centre – Returns
Unit 4 / 15 Overlord Place
Acacia Ridge QLD 4110
Australia

  1. Keep your tracking receipt; you remain responsible until the parcel reaches us.

5. Exchange & refund timing

  • Exchanges: once the return passes inspection, the replacement item dispatches within 2 business days (subject to stock).

  • Refunds: processed to your original payment method within 5 business days of inspection. Your bank/payment provider may take extra time to release funds.

6. Warranty repairs

Most brands we sell include manufacturer warranties (typically 12–36 months). Provide proof of purchase and a fault description, and we’ll facilitate the claim or direct you to an authorised service agent.

7. Contact us

Acacia Mower Centre
ABN 73 659 468 176
Phone: 07 3273 6457
Email: orders@mowercentre.com.au
Address: Unit 4 / 15 Overlord Place, Acacia Ridge QLD 4110, Australia