If something is not right with your purchase, this is how returns, refunds and exchanges work at Acacia Mower Centre and Yarrabilba Mower Centre, whether you bought in store or online.

14 days

to return or exchange a new item, counted from delivery or purchase.

New and unused

in the original packaging. Machines must never have been fuelled or run.

In store or by mail

bring it to either store, or post it back with a return number.

Refund in 7 days

to your original payment method, once we have received and checked the item.

What we accept

Change of mind

  • Return or exchange within 14 days of delivery or purchase.
  • The item must be new: unused, with its original packaging, manuals and accessories. Machines must never have been fuelled, oiled or run.
  • A restocking fee of 15% of the product price applies.
  • You pay the return freight or return label.
  • Clearance items and special or custom orders can only be returned for change of mind if we and the supplier agree.

Faulty, damaged or incorrect items

  • Tell us as soon as you notice. For damage in transit or items missing from a delivery, please contact us within 5 days of delivery so we can lodge a freight claim.
  • No restocking fee.
  • We will arrange a repair at no charge, a replacement, or a full refund.
  • Where we authorise return freight in writing, we cover it.
  • Your rights under the Australian Consumer Law are never reduced by this policy.

How to return an item

1. Contact us or call in

In store: bring the item and your proof of purchase.
By mail: email or call with your order number and invoice date, the item, the reason, and photos if it is damaged.

2. Get a return number

We reply within 2 business days with a Return Authorisation (RA) number and posting instructions.

3. Pack and post

Pack it securely, write the RA number on the label and send it to the returns address below. Keep your tracking receipt: the parcel is your responsibility until it reaches us.

4. Refund or exchange

Once it passes inspection we refund your original payment method within 7 days (your bank may take longer to release the funds). Exchanges dispatch within 2 business days, subject to stock.

Exchanges: you can exchange for any product of equal or greater value. You pay the difference and any freight.

Where to return

Acacia Mower Centre

Unit 4 / 15 Overlord Place,
Acacia Ridge QLD 4110
07 3273 6457
sales@mowercentre.com.au
Mon to Fri 8am to 4.30pm, Sat 8am to 12pm. Closed Sundays and public holidays.

Returns address for mailed parcels and online orders:
Acacia Mower Centre – Returns, Unit 4 / 15 Overlord Place, Acacia Ridge QLD 4110

ABN 73 659 468 176

Yarrabilba Mower Centre

Shop 4 / 13-15 Adler Circuit,
Yarrabilba QLD 4207
07 5616 6536
yarrabilba@mowercentre.com.au
Mon to Fri 8am to 4.30pm, Sat 8am to 12pm. Closed Sundays and public holidays.

Bought in store at Yarrabilba? Bring it back to the same store. Mailed returns for online orders go to the Acacia address.

ABN 44 688 440 440

Warranty repairs

Most brands we sell include a manufacturer warranty, typically 12 to 36 months. Send us your proof of purchase and a description of the fault and we will lodge the claim for you or direct you to an authorised service agent.

Your rights under Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Last updated 10 October 2026. See also our Terms & Conditions and Delivery and Postage.

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